Job Summary

We are looking for a versatile, people-oriented technician to join our growing Applications Team as a Support Specialist. Applications Team members are product experts who aim to provide long-term customer satisfaction in collaboration with our Sales, Engineering, and Production teams.

In this role, you will interact directly with our customers to resolve technical issues with our electro-optical camera products and coordinate timely solutions. The position is based at Current’s headquarters in Port Coquitlam and includes opportunities for international travel for field work such as product service, training, and commissioning.

The kind of work you will be doing:

• Coordinating product support and repairs 
  • Performing remote support sessions – typically troubleshooting remotely via email or remote desktop
  • Traveling as necessary to conduct field service for customers around the globe
  • Coordinating logistics and details for remote servicing, including timeline, technical components, documentation, and customer communication
  • Tracking and following up on service, support, and repair cases
  • Maintaining records of non-conformances; identifying trends in issues to feed back into product improvements
  • Perform incoming inspections on repair units as required 
• Running training programs for customers & international service partners
  • Including operation, maintenance, installation, field servicing
  • Maintaining and improving technical training content 
• Performing remote demonstrations and product acceptance tests
• Technical communication between Sales and Engineering
  • Advising Sales team on technical inquiries for new sales opportunities
  • Working with Engineering to create new technical content to support Sales and customers
  • Setting up technical demos and collecting product demonstration data to support sales opportunities 
• Traveling would compose an estimated 10% to 30% of overall work time

Example scenario: A customer emails us that they are having trouble zooming their thermal camera, which they use for navigating a boat in the Baltic Sea. It’s your job to respond to their email and walk them through some common troubleshooting steps. You determine there may be a software or mechanical issue at play, so you coordinate a remote session to investigate further, and collaborate with our software developers to troubleshoot and attempt a software solution. If needed, you facilitate a warranty return and go hands on with the product to perform a root cause analysis. Alternately, you may need to travel on-site and work with technicians to repair the camera system in-situ. Throughout the process you will document the situation, your actions, progress, and final outcomes.

Who we are looking for:

An enthusiastic team player with a passion for helping others; who brings creativity and positivity to on-the-fly problem-solving; who loves learning and the challenge of working across multiple technical fields; and who values effective communication and clarity.

What experience and skills you need for this:

• Requires multi-disciplinary background in both technical and customer service roles; a combination of relevant education and experience will be considered 
• Strong interpersonal communication and positive demeanor
• Technical familiarity across various fields (software, networking, electronics, mechanical, etc.); hands-on experience with mechanical and/or electronic equipment such as computers
• Ability to bring creativity and positivity in a fast-paced environment with shifting priorities
• Strong technical communication and reporting (spoken and written); ability to distill and present complex technical information in a clear and concise manner
• Technical familiarity with command line interfaces, network interfaces, and programming languages

Additional skills that are a plus:

• Technical degree in Engineering, technology, or a related field 
• Specific experience in a customer-service or client-focused role, in a technical capacity
• Experience with electro-optical (EO) systems such as cameras, lasers, and thermal imaging
• Experience with engineering and production processes (Lean, ISO, etc.) and engineering standards (MIL-STD, IEC, etc.)
• Additional spoken and/or written language

Why work with CURRENT:

Part of a growing team in an evolving industry

• Great company culture, committed to a personally and professionally supportive environment
• Work/life balance, opportunities to stay active and social inside and outside office (games, ping pong, hiking, cycling, climbing, running, etc.)
• Young workforce with opportunities to learn as well as teach
• Health benefits
• Competitive salary

Salary Range

$55,000 to $80,000 + benefits

Contact Us to Apply

Please send your application to hr@currentcorp.com or fill out the form below and include the following:

• “Support Specialist” in the subject line 
• Résumé/CV
• Cover letter 
• Confirmation that you are willing to work on-site at our Port Coquitlam, BC office
• Available start date 

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Company Description

Current Scientific is a growing marine tech company headquartered in metro Vancouver, BC with customers located around the world. We design and manufacture stabilized electro-optical systems for use in Naval & Defence sectors and Marine & Yacht industries. At CURRENT, we continually invest into product R&D to improve performance, quality, and customer experience. Our products are used for coast guard, paramilitary, super-yachts, commercial shipping, ferries & explorer cruises, icebreakers, marine mammal research vessels, and other specialty applications.