Job Summary:
We are looking for a skilled, multi-disciplinary individual to join our Technical Service team as a Field & Remote Service Technician. This role is highly collaborative with our Sales, Engineering, and Production teams, and primarily involves working with customers to resolve technical issues and provide tailored product solutions. This role is based at Current’s headquarters in Port Coquitlam and involves international travel for field work such as product service, training, and commissioning. Technical Service Team members are product experts who aim to provide long-term customer satisfaction.
Responsibilities:
- Coordinating product support and repairs
- Performing remote support sessions – typically troubleshooting remotely via email or remote desktop
- Traveling as necessary to conduct field service for customers around the globe
- Coordinating logistics and details for remote servicing, including timeline, technical components, documentation, and customer communication
- Tracking and following up on service, support, and repair cases
- Maintaining records of non-conformances; identifying trends in issues to feed back into product improvements
- Running training programs for customers & international service partners
- Including operation, maintenance, installation, field servicing
- Maintaining and improving technical training content
- Performing remote demonstrations and product acceptance tests
- Technical communication between Sales and Engineering
- Advising Sales team on technical inquiries for new sales opportunities
- Working with Engineering to create new technical content to support Sales and customers
- Setting up technical demos and collecting product demonstration data to support sales opportunities
- Traveling would compose an estimated 10% to 30% of overall work time
Skills/Experience Required:
- Requires multi-disciplinary background in both technical and customer service roles; a combination of relevant education and experience will be considered
- Strong interpersonal communication and positive demeanor
- Technical familiarity across various fields (software, networking, electronics, mechanical, etc.); hands-on experience with mechanical and/or electronic equipment such as computers
- Ability to bring creativity and positivity to on-the-fly problem-solving in a fast-paced environment with shifting priorities
- Passion for end-user satisfaction and working with real people to provide lasting technical solutions
- Strong technical communication and reporting (spoken and written); ability to distill and present complex technical information in a clear and concise manner
- Technical familiarity with command line interfaces, network interfaces, and programming languages
Additional Beneficial Skills:
- (preferred) Technical degree in Engineering, technology, or a related field
- Specific experience in a customer-service or client-focused role, in a technical capacity
- Experience with electro-optical (EO) systems such as cameras, lasers, and thermal imaging
- Experience with engineering and production processes (Lean, ISO, etc.) and engineering standards (MIL-STD, IEC, etc.)
- Additional spoken and/or written languages
Company Description:
Current Scientific Corp. is a growing marine tech company headquartered in metro Vancouver, BC with customers located around the world. We manufacture stabilized electro-optical systems for use in the Naval & Defence sector and Marine & Yacht industry. Additionally, we continually invest R&D into new products and improved customer experience. Marine customers include electronics & bridge integrators, shipyards, and end users in the segments of coast guard, paramilitary & navy, ferries & explorer cruises, super-yachts, icebreakers, marine mammal research and other specialty vessels.
Contact Us:
To apply, please send your cover letter, resume, and transcripts to hr@currentcorp.com with “Field & Remote Service Technician” in the subject line. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
